AWARD-WINNING WATER & WASTEWATER PUBLIC COMMUNICATION LEADERS
Affordably improve your customer, media, social media & crisis communications.
Acknowledged experts in water quality COMMS, including PFAS discoveries and Lead & Copper Rule compliance.
BUILD TRUST IN THE INSTANT INFORMATION AGE
Customer, mass media, & social media COMMS experts, WaterPIO helps utilities meet growing press & public expectations for information using proven methods & messages.
WATER QUALITY COMMUNICATION EXPERTS
Decades of experience communicating about sensitive water quality concerns to customers & communities.
We're public COMMS leaders on PFAS, lead, taste & odor issues, DBPs, even fluoride.
CRISIS COMMUNICATION PIONEERS
NIMS-trained, we're "Always On Call" with award-winning crisis COMMS plans & responses.
We offer 24/7/365 rapid COMMS support. Have to make a 3am phone call? We'll answer it.
Cities as diverse as Asheville, North Carolina and Austin, Texas have called us to review their COMMS processes following major infrastructure and public communication failures.
We also created the first Customer Notification System for water & sewer emergencies in the United States.
SHARING OUR EXPERIENCE & EXPERTISE
Every year, we train hundreds of water professionals and speak at dozens of national events.
ACE. WEFTEC. PWX. WaterPro. UMC. WIC. OneWater.
We've also given presentations on all things water & wastewater COMMS in more than two dozen states.
WHO WE ARE
Using more than 70 years of news & water industry experience, WaterPIO boosts public, mass media, & social media communications in ways that will benefit you, your customers, and your key stakeholders.
We plan and produce affordable, award-winning COMMS services, including:
Customer communication plans & outreach for everyday actions and important projects, like Bipartisan Infrastructure Law improvements and AMI efforts.
Proactive media outreach & rapid response plans for public confusion & misinformation
Elected official communications, including media training & interview preparations
Community outreach approaches for a variety of water & wastewater challenges, including taste & odor, lead, & PFAS discoveries
Crisis communications plan development & 24/7 services, including on-scene support
Social media content & outreach. Web content.
Creation and production of public information materials, including brochures & bill inserts
Development and production of Water Quality Reports/CCRs, strategic plans, CIPs, & annual reports
A few examples of our customer & crisis COMMS work...
Ending PFAS Panics
WaterPIO was flown in to end a PFAS panic by providing important perspective during packed city council meetings. After we handled hours of questions from the press and the public, water service was restored in 48 hours.