Customer & social media COMMS experts, WaterPIO helps utilities meet growing press & public expectations for information using proven methods & messages.
Decades of experience communicating about sensitive water quality concerns to customers & communities. Leaders on PFAS. Lead. Taste & Odor. DBPs. Fluoride.
NIMS-trained, we're "Always On Call" with award-winning crisis COMMS plans & responses.
WaterPIO created the first Customer Notification System for water & sewer emergencies in the United States.
Every year, we train hundreds of water professionals and speak at dozens of national, regional, & state events. ACE. WEFTEC. PWX. WaterPro. UMC. WIC. OneWater.
Using more than 80 years of news & water industry experience, WaterPIO boosts public, mass media, & social media communications in ways that will benefit you, your customers, and your key stakeholders.
We plan and produce affordable, award-winning COMMS services, including:
~ Customer communication plans & outreach for everyday actions and important projects, like AMI
~ Proactive media outreach & rapid response plans for public confusion & misinformation
~ Elected official communications, including
media training & interview preparations
~ Community outreach approaches for a variety
of water & wastewater challenges, including
taste & odor, lead, & PFAS discoveries
~ Crisis communications plan development &
24/7 services, including on-scene support
~ Social media content & outreach.
Web content.
~ Creation and production of public information materials, including brochures & bill inserts
~ Development and production of Water Quality Reports/CCRs, strategic plans, CIPs, & annual reports
National surveys show how water utilities that repeatedly communicate with their customers receive stronger support for their current operations and future funding.
WaterPIO provides a wide variety of public communication planning and implementation services to water & wastewater utilities.
Whether you need to boost your overall customer & social media COMMS, prepare the public for major projects like AMI, or get ready to respond to a crisis, WaterPIO boosts your chances of success.
We're Always On Call, available 24/7/365.
Just call or text (910) 622-8472.
WaterPIO offers decades of experience communicating everyday and emergency topics with customers, community leaders, and elected officials.
Social media plans and policies that incorporate influencer outreach, rapid response, and employee proections are WaterPIO specialties.
WaterPIO crafts award-winning, emergency COMMS plans and puts them into action.
Be ready for any water or wastewater crisis, including natural disasters and social media firestorms.
Boost emergency alert systems to cover internal and external notifications of essential information.
Led by former news managers, WaterPIO knows how to work with the press to clearly repeat your important messages to the public.
Over the years, we’ve earned our utilities millions of dollars in positive news coverage. We can establish or improve any operation’s standing with the press.
Our award-winning staff is Always On Call.
When a crisis hits, you need to quickly call on crisis COMMS experts with water industry experience.
When the emergency has passed, WaterPIO will help you evaluate your response with complete after action reviews.
WaterPIO was flown in to end a PFAS panic by providing important perspective during packed city council meetings. After we handled hours of questions from the press and the public, water service was restored in 48 hours.
WaterPIO has helped water utilities all over the country handle lead & copper exceedances, avoiding Flint-like reactions by customers, elected officials, and the news media.
After a supply main failed following a hurricane, WaterPIO kept 300,000 people informed on behalf of four water utilities during a month of mandatory water restrictions.
WaterPIO handles chemical contaminant findings across the country. Because of our success, national & state orgs ask us to train their members.
Using tried-and-true tools & tactics, WaterPIO fixed a utility's long-tattered reputation. In just two years, it earned its highest-ever customer satisfaction scores.
